Terms of Business

Fee Structure and Pre-Payment Plan – Wellness Packages

  • Fees: You can find all our fees here on our website.

  • Financial Policy: At ChiroVibe, we offer a cost-effective pre-payment plan (or treatment packs) as a way to support your commitment to health and wellness. You can choose to use these packs for yourself or share with friends and family. Also, we have just a simple PAYG rate if that is your preference. Please note, we require all services or treatments to be paid at the time of service.

Interruption of Care and Refunds

  • Refund Policy: If you need to stop your care and you’ve prepaid, we’ll happily refund any remaining credit. We calculate refunds by multiplying the number of visits you’ve had by our full adjustment fee (£55) and subtracting that from the total amount you paid. Refunds will be processed via bank transfer within 10 working days once we have your bank details. If you need a refund, you can request one within one year from your last visit. After that, any remaining credits are non-refundable and non-reclaimable. At this point in time we do not offer any prepayment packages for animal chiropractic care, so any treatment had will need to be payd on the day and no refund is possible for treatments had.

24-Hour Notice Policy – Rescheduling Appointments

  • Rescheduling: We understand that life can be unpredictable. To reschedule an appointment, please give us at least 24 hours’ notice. If you can’t, we’ll need to charge 50% of the service fee. Giving us enough notice allows another client the opportunity to take your slot.

Informed Consent for Examination and Treatment

  • Consent: Before we start any consultation, examination, x-rays, or treatment, we need your or your guardian’s consent. We’ll explain any minimal risks associated with treatment beforehand. We aim to give you all the information you need about your body, nervous system, any imaging or treatment that is about to happen as we want to educate you and make sure you can always make informed decisions about your care. If you have questions feel free to ask them any time (before or during the treatment or via email). By starting treatment with us, you’re giving ChiroVibe your consent to proceed.

  • Consent for your pet: Before we start any consultation, examination, x-rays (need to be done by the vet, but can be brought to the consultation), or treatment, we will need you to obtain consent from your vet first, before you give ChiroVibe the consent. We’ll explain any minimal risks associated with treatment beforehand. We aim to give you all the information you need about their body, nervous system, or treatment that is about to happen as we want to educate you and make sure you can always make informed decisions about their care. If you have questions feel free to ask them any time (before or during the treatment or via email). By starting their treatment with us, you’re giving ChiroVibe your consent to proceed.

Health Insurance

  • Insurance Coverage: Health insurance can be complicated because policies and coverage vary widely. Each health insurer having different terms and conditions. Even though we cover most, ChiroVibe or our chiropractors might not be registered with all health insurers. Therefore, it’s important for you to check directly with your insurer to ensure that the services we provide are covered under your policy.

  • Your Responsibility: It is your responsibility to confirm that your insurance will cover the services provided by our practitioners at ChiroVibe. We recommend contacting your insurer before your appointment to avoid any surprises. Please note that we at ChiroVibe are not liable if your insurer does not cover or reimburse you for our services. You need to settle your payment with us on the day of your visit and then claim reimbursement from your insurer.

  • Receipts and Claims: We are unable to alter receipts or provide different descriptions of services, as this constitutes insurance fraud.

  • Communication with Insurers: If your insurer needs to clarify anything with us, please let our office team know the name of your insurer, and we will be happy to assist. Or forward us their email request so we get this sorted for you as soon as possible.

SMS/WhatsApp Reminder Messages

  • Reminders: We offer a text message reminder service for your convenience. However, since these are computer-generated, they may not always be reliable. Please also make a personal note of your appointment time, in any doubt reach out to us.

Privacy Policy

  • Privacy: Your privacy is important to us. For details, please see our Privacy Policy on our website here.

Mobile Phones

  • Digital Detox: We encourage you to put your phone on silent mode and away so you can enjoy a digital detox during your visit. Relax and recharge while we take care of your health. We’re happy to charge your device while you unwind just let a member of staff know as you enter the premisses. If you need to make/take a call on your mobile, please consider stepping away from the main reception area to not disturb other clients. We kindly ask you to use headphones or an ear piece if using your phone is necessary.

Recording Devices

  • No Personal Recording: To respect everyone’s privacy and avoid regulatory issues, we do not allow any personal recording devices (audio or video) in any of our clinic’s area at ChiroVibe. Your visit is a time to relax and focus on your well-being, without the distraction of recording devices.

  • Clinic Recordings: While personal recordings are not allowed, by undertaking any consultation, examination, or treatment with us, you consent and give permission to ChiroVibe to the possibility of us making recordings for educational or promotional purposes on our website. If we intend to record any part of your treatment for these purposes, we will inform you in advance and obtain your explicit consent. These recordings help us educate others about chiropractic care and showcase the benefits of our services.

Dress Policy

  • Comfortable Clothing: We want you to feel as comfortable as possible, so please wear comfortable, non-restrictive clothing. If we need to take an x-ray, you may be asked to change into a gown. If you ever feel uncomfortable being alone during a session, feel free to request that one of our assistants be present at any time or feel free to a family member.

  • For Pets/animals: While we understand that animals can be wet and not always fresh from the groomers, it would be expected that animals are not in muddy or dirty condition when being treated. At ChiroVibe we will make sure that they are comfortable to the best of our degree, but we reserve the right to deny care in case the animal is not ready for care (i.e. horses not untacked and still in the box or on the field, horses not cleaned and full of mud, dogs and cats covered in mud from a walk still).

Internal Complaints Procedure

  • Feedback: Your satisfaction is our priority. If you’re unhappy with any aspect of your experience, please contact us at info@chirovibe.com. We aim to address any issues promptly and confidentially. For further assistance, you can contact the United Chiropractic Association (UCA, 14 Drovers Way, Woodlands, Ivy Bridge PL21 9XA Tel: 01364 654 994).

X-Rays and Radiology Policy

  • X-Rays: We currently do not offer X-ray taking at our facility, but Michael often helps out at other clinics, which do. In any case at ChiroVibe we follow the ‘Ionising Radiation (medical exposure) Regulations, 2000’ to ensure your safety and justification for taking X-rays. Our advanced X-ray machine and digital processor provide high-quality images with minimal exposure. After reviewing them with your chiropractor, you’ll receive a copy of your x-rays.

By undertaking any consultation, examination, or treatment with us, you agree to these terms. Thank you for choosing ChiroVibe for your health and wellness needs!